Reliable Tech Support for Modern Senior Living.

Our comprehensive Resident Tech Support, delivered by the ISN Global team, are designed to enhance the quality of life and operational efficiency within Senior Living Facilities. We ensure your residents and staff have seamless access to reliable and secure technology.

Request a quote for Resident Tech Support

Core Resident

Technology Support

Through our dedicated tech support phone line, email or onsite Tech Hub, we will provide support in the following areas:

Managed Device & Endpoint Support

Expert troubleshooting and fixes for all resident devices, including computers, tablets, laptops, and smartphones. We handle device setup, connectivity issues, and password management to reduce staff burden and resident frustration.

Secure Online Communication

Facilitate effortless connections with loved ones. Our support includes secure setup and assistance with:

  • Video Calling and Teleconferencing
  • Text Messaging, Email, and Social Media Management
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Health & Wellness Technology Integration

Professional support for essential elder care technologies, ensuring reliability and data security:

  • Telehealth Platform Support and video calling assistance
  • Wearable Technology and health monitoring device setup
  • Assistance with Medication Reminders and Health/Meal Planning Apps

Secure coordination for Prescription Delivery services

Safety, Security, and Peace of Mind

  • Digital Safety & Fraud Prevention: Proactive education and support to protect residents from online scams, phishing, and fraud.
  • Smart Home and Monitoring Solutions: Setup and support for Smart Home technology, home monitoring, and resident-friendly Security Cameras & Doorbells.

Resident Engagement & Digital Lifestyle

  • Digital Entertainment & Media Services: Enable residents to enjoy modern digital amenities:
    • Resident TV and Entertainment system support
    • Streaming Services Support for Movies, TV Shows, and Music
    • Setup and assistance with Podcasts and Digital Audiobooks
    • Support for Online, Mobile, and Social Gaming
    • Secure Photo Sharing and digital memory management

Managed Financial Technology Assistance

  • Secure Online Financial Management: Guidance and support for safe and reliable use of financial technology:
    • Online Banking Support
    • Assistance with Cashless and Mobile Payments
    • Setup and instruction for Budgeting Applications

Resident Tech Hub & Digital Empowerment Services for Senior Living

Our onsite Tech Hub provides fast, personalized IT support, while our digital training programs build tech confidence for residents and staff. Added TekTone support ensures all devices stay maintained and fully operational, reducing staff workload and improving reliability.

Onsite Tech Hub

As part of our Resident Tech Services for Senior Living, our dedicated onsite Tech Hub provides immediate, personalized assistance right where your residents and staff are. This convenient, accessible touchpoint ensures all technology issues are resolved swiftly. Our presence on-site minimizes frustration, ensures maximum technology uptime, and delivers premium, white-glove tech support to enhance the daily digital experience for everyone in the facility. This is a key differentiator in our Resident Tech Services, providing peace of mind through a readily available, expert IT resource. Can be set up as an appointment only or for walk-ins.

Structured Digital Literacy and Tech Training Programs

To complement our onsite support, we offer scheduled, comprehensive Digital Literacy Programs as a value-added service. Our curriculum includes both personalized one-on-one sessions and engaging group learning experiences, specifically designed to empower residents and staff with essential tech skills. These technology training programs focus on topics like cybersecurity best practices, mastering communication apps (video calls, social media), and efficient device management, ensuring long-term confidence and engagement with technology. We turn tech frustration into digital fluency.

TekTone Services Add-on

Along with TekTone managed services, the ISN Global team can provide resident device support for pendants, in-room stations, motion detectors, door sensors or any other TekTone Devices present. Alleviating the need for internal staff to manage battery life and ensure all system faults are addressed in a timely manner.

Let’s work together

ISN Global Enterprises is here to help. Contact us today to learn more about our company and how we can serve you.

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